Terms and Conditions

Last Updated: February 15, 2025

Welcome to The Bronze Petal, Ltd.! These Terms and Conditions (“Terms”) govern your use of our website, services, and purchases. By accessing our website or making a purchase, you agree to these Terms. Please read them carefully.

1. General Information

The Bronze Petal, Ltd. (“we,” “us,” or “our”) operates an online and physical retail business specializing in the sale of houseplants and indoor gardening items. Our website provides information about our products, services, and policies.

2. Eligibility

To make a purchase or use our services, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Provide accurate and complete information when required.
  • Use our website in compliance with all applicable laws.

3. Product Availability & Pricing

  • We strive to keep our inventory accurate, but availability is subject to change without notice.
  • Prices may change at any time. Once an order is placed, the price at checkout is final.
  • We reserve the right to refuse or cancel orders due to pricing errors, fraud concerns, or other business reasons.

4. Sales & Refund Policy

  • All sales are final. The Bronze Petal, Ltd. does not offer refunds, returns, or exchanges.
  • If an exception is made at our sole discretion, any approved credit will be issued as an electronic gift card for store credit.
  • Customers must report any damaged or incorrect items within 24 hours of delivery by emailing Orders@TheBronzePetal.com with order details and photos.

For full details, see our Refund Policy.

5. Shipping & Delivery

  • Orders are processed and shipped according to the timelines stated at checkout.
  • We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect addresses provided by the customer.
  • Live plants are perishable, and while we take every precaution to ensure safe transit, we are not responsible for damage due to shipping delays or improper care after delivery.

For more information, see our Shipping Policy.

6. Petal Rewards Program

  • The Petal Rewards Program allows customers to earn and redeem store credit under specific terms.
  • Points expire 356 days from the date they are earned.
  • Rewards are subject to change or termination at any time without notice.

For full details, see our Petal Rewards Terms.

7. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of The Bronze Petal, Ltd. and may not be used, copied, or distributed without permission.

8. Limitation of Liability

  • The Bronze Petal, Ltd. is not liable for indirect, incidental, or consequential damages related to the use of our website, services, or products.
  • By purchasing live plants, customers acknowledge they are responsible for proper care and maintenance.

9. User Conduct

  • You agree not to engage in fraudulent, abusive, or unlawful activities while using our website.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Dispute Resolution & Governing Law

  • These Terms are governed by the laws of the State of Colorado.
  • Any disputes shall be resolved through negotiation or, if necessary, legal proceedings in the appropriate courts of Colorado.

12. Changes to These Terms

  • We may update these Terms at any time. Continued use of our website after changes means you accept the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:
Email: Legal@TheBronzePetal.com
Address: 290 S Logan Street, Denver, CO 80209